Services that connect your customer journey
Get found. Respond faster. Keep the next step moving.
A potential customer finds you on Google, calls your business or sends an enquiry. What happens next? SWP Australia helps connect those steps, from the first conversation to follow-up, booking, an honest Google review and a future visit.
We set up a connected enquiry and follow-up system for your business, with support agreed to suit your needs. Start with your biggest gap and build from there.
Book your free 30-minute reviewOne connected system for your whole customer journey
See how Safe Practice brings your enquiries, bookings, follow-ups and review requests together into one platform.
Complete Business Solution
A fully managed, end-to-end solution that brings together your CRM, marketing, automation, AI employees and booking systems into one connected platform — so every part of your customer journey works together.
Learn More / Get StartedGet found and make a stronger first impression
The problem
Customers may compare several businesses on their phones before contacting anyone. An unclear website or limited information can make choosing your business harder.
How we help
We improve the way your website explains your services, locations and next steps. Website optimisation and local-search improvements help customers find and understand your business, while genuine Google reviews give them useful reasons to trust it. Your website should make calling, enquiring or booking straightforward. Google visibility depends on several factors; we do not promise a particular ranking.
Website & Funnel Building
High-converting websites and sales funnels built to turn visitors into paying clients. Make it easy for customers to understand what you do and take the next step.
Learn More / Get StartedSocial Media Management
Consistent, on-brand content across your social channels — done for you. Stay visible and top-of-mind with the customers you want to reach.
Learn More / Get StartedAnswer enquiries and capture the details
The problem
You cannot always answer while serving another customer or completing a job. Even when someone responds, important details can remain scattered across calls, messages and inboxes.
How we help
AI phone answering, website chat and missed-call follow-up can work together within agreed rules. They answer approved routine questions, collect relevant details and direct the enquiry to the right person. A shared customer record keeps the conversation, service requested, assigned team member and next action together. Your team handles exceptions and decisions requiring judgement, including urgent situations, pricing and suitability.
AI Receptionist
An AI receptionist that answers incoming calls within the configured service, captures customer details and hands over to your team when needed — so you capture more enquiries and make the next action clear.
Learn More / Get StartedAI Assistant
An AI Employee that answers customer enquiries within the configured service, helps book appointments and follows up automatically — working around the clock within your agreed rules.
Learn More / Get StartedVoice AI
An AI voice assistant that handles inbound and outbound calls — answering approved questions, helping book appointments and following up with customers within your agreed business rules.
Learn More / Get StartedMissed Call Management
Reduce missed opportunities with prompt responses and tracked follow-up. Automatically capture missed calls, text the caller back, and follow up so you keep enquiries organised and follow up outstanding opportunities — even when you can't pick up.
Learn More / Get StartedMissed Call Follow-Up
When a call goes unanswered, the system automatically sends a text so the customer knows you received their enquiry — and gives them an easy way to book or leave their details.
Learn More / Get StartedCRM Setup & Onboarding
A central customer record that keeps every conversation, service requested, assigned team member and next action in one place — so nothing slips through the gaps.
Learn More / Get StartedFollow up and help customers book
The problem
An enquiry arrives, a quote goes out, and then everyone gets busy. The customer waits without knowing what happens next.
How we help
We configure a clear path from new enquiry to the next agreed step. That might mean booking an appointment, arranging a site assessment or asking your team to prepare a quote. Follow-up messages, appointment reminders and internal tasks help keep the process moving. Messages change or stop when someone replies, books, declines or opts out. Your team stays responsible for quotes, commitments, availability and delivering the service.
Marketing Automation
A clear path from new enquiry to the next agreed step — booking an appointment, arranging a site assessment or preparing a quote. Follow-up messages, reminders and internal tasks keep the process moving, and stop when someone replies, books, declines or opts out.
Learn More / Get StartedBuild your Google reputation and encourage repeat business
The problem
Customers may value your service but never think to leave a review. Asking can feel awkward, and once the work is finished, the relationship can go quiet.
How we help
After completion is recorded, the system can send a courteous request for an honest Google review. Customers write their own feedback. Requests follow a consistent approach, without incentives or filtering out customers expected to be critical. Genuine reviews help prospective customers choose with confidence and can support your visibility in local search. Review monitoring and response workflows help your team stay involved. Relevant, permission-based reminders can also encourage customers to return — a barber could send a rebooking reminder when another haircut is due; a service business could remind customers about appropriate maintenance. The timing and message should suit your service and your customer.
Google Review Management
After completion is recorded, the system sends a courteous request for an honest Google review. Customers write their own feedback — no incentives, no filtering out unhappy customers. Build trust and support your local Google visibility with consistent requests for honest reviews. Genuine reviews help prospective customers choose with confidence.
Learn More / Get StartedWhat we set up, and what your team controls
SWP Australia
We review your process, configure the agreed workflows, connect supported tools, test the setup and provide the agreed support.
Your system
It captures information, handles approved routine responses, routes enquiries and sends configured reminders.
Your team
You approve messages and business rules, manage quotes and urgent decisions, deliver the work and keep customer progress accurate.
We assess your existing website, phone and software before recommending what should connect or change.
Choose the right starting point
Your package should match the part of the customer journey you want to improve. Not every package includes every capability described above.
We confirm the selected package, any setup costs, ongoing support and applicable phone, messaging, email or AI usage charges before you proceed.
Transparent Pricing. Ready to Deploy.
Select a package below to launch your automated business infrastructure. All plans include ongoing systems management, no lock-in contracts, and direct onboarding.
Google Review AI Pro
Your online reputation on autopilot
- Automated Google Review requests via SMS & email
- AI Review response assistant (on-brand)
- Reputation monitoring & customer feedback alerts
- Customer feedback alerts and human follow-up
- Live review dashboard & performance tracking
- AI-powered mobile app — manage on the go, speak & AI gets it done
AI Employee Automation
Your always-on digital team member
- Enquiry response across channels within configured service
- Missed Call Text Back automation
- Lead qualification & appointment setter
- Automated follow-ups & nurture sequences
- Full CRM pipeline integration & tracking
- AI-powered mobile app — manage on the go, speak & AI gets it done
AI Employee Pro + Social Media
Automated communication plus social presence
- Everything in AI Employee Automation
- Social media post scheduling & syndication
- Automated Facebook & Instagram DM replies
- Multi-channel lead capture & conversion
- Bi-weekly performance & lead reporting
- Priority system support
- AI-powered mobile app — manage on the go, speak & AI gets it done
Event Management & Automation
Plan • Promote • Engage • Attend • Repeat
- Complete event booking & registration workflows
- Automated reminder sequences (email & SMS)
- Attendee check-in & ticket confirmation systems
- AI Event assistant for attendee enquiries
- Post-event review & attendee survey automation
- AI-powered mobile app — manage on the go, speak & AI gets it done
AI Website Growth System
Turn your website into an always-on growth system
- High-converting modern website & funnels
- Integrated AI Chat Widget & live capture
- AI follow-up engine & automatic re-engagement
- Schema & local SEO foundation built-in
- Google Reviews & customer proof engine
- Complete analytics & CRM sync
- AI-powered mobile app — manage on the go, speak & AI gets it done
Need a more specialised workflow?
We also offer event-management automation and service or rental-booking workflows. We can discuss these where they fit your business, rather than adding tools you do not need.
Event Management
A complete events system configured for your business — manage bookings, scheduling and customer communications in one place.
Learn More / Get StartedWhere are enquiries slipping through your business?
Let's look at what happens from the first enquiry to the next booking, then identify the most useful place to start.
Book your free 30-minute review