Question 1

Where is SWP Australia based?

Accepted Answer

We are proudly based in Bicton, Western Australia. Our core team operates locally, allowing us to deeply understand the Australian SMB landscape.

Question 2

Do you work with businesses outside Perth?

Accepted Answer

Absolutely. While we love our local Perth clients, we work with businesses all across Australia.

Question 3

What makes SWP different from other agencies?

Accepted Answer

We take a 'systems-first' approach. Most agencies just run ads and hope for the best. We build the backend infrastructure (CRMs, automations, funnels) so that when we do run ads, you actually capture and convert those leads instead of losing them to admin chaos.

Question 4

Do I need all your services, or can I pick and choose?

Accepted Answer

You can absolutely pick and choose. We recommend starting with a free strategy call where we can audit your current setup and suggest the highest-impact service to start with.

Question 5

How long does it take to set up my CRM?

Accepted Answer

A standard CRM setup and onboarding usually takes between 2 to 4 weeks, depending on the complexity of your existing data and the custom workflows required.

Question 6

Can you manage our ads AND our socials at the same time?

Accepted Answer

Yes. Our Growth and Scale plans are designed to handle omnichannel marketing, ensuring your messaging is consistent across Google, Meta, and organic social media.

Question 7

What is a SaaS platform and do I need one?

Accepted Answer

SaaS (Software as a Service) refers to cloud-based tools like CRMs. We resell top-tier platforms tailored for SMBs, giving you enterprise-level tools at a fraction of the cost. If you're currently juggling 5 different subscriptions, consolidating into our SaaS solution will save you time and money.

Question 8

Are there lock-in contracts?

Accepted Answer

No. We believe in earning your business every month. Our standard agreements are month-to-month.

Question 9

What's included in the free strategy call?

Accepted Answer

In our 30-minute call, we'll review your current setup, identify your biggest bottleneck, and give you a clear roadmap for what systems you need — whether you choose to work with us or not.

Question 10

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, your business needs will change, and our plans are flexible. You can adjust your tier with 30 days' notice.

Question 11

Do you offer a money-back guarantee?

Accepted Answer

We offer a results guarantee on specific campaigns. If we don't hit the agreed-upon KPIs, we work for free until we do. (Terms apply based on the specific service).

Question 12

What do I need to get started?

Accepted Answer

Just a willingness to grow and a 30-minute window for our initial strategy call. We'll handle the heavy lifting from there.

Question 13

How do I book my free call?

Accepted Answer

Simply click any of the 'Book a Free Call' buttons on our website, choose a time that suits you on our calendar, and we'll speak soon!

Frequently Asked Questions

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